The Implementation Representative will be the initial contact in completing all administrative functions of the customer onboarding process for all applicable products. This employee speaks with customers and collaborates with several team members regularly to ensure customers receive their product and have a World Class Customer experience when dealing with the company.

Position Details:

· Starting pay $15/hour

· Full-time: Monday–Friday, 8:00 AM – 5:00 PM CST

· Fully Remote Position

· Benefits available after trial period

· Pre-employment drug screen and background check required

Work Experience Requirements:

· Facilitate efficient and accurate processing of customer information.

· Interact with company associates to complete account setup and maintenance.

· Create accounts and update company information for accurate reporting.

· Gather relevant data for onboarding from customers and third-party affiliates.

· Work with new customers and provide introductory training.

· Execute service agreements with customers.

· Primary contact for all national accounts, as designated by the EVP of Regulatory Compliance and/or the VP of Regulatory Compliance Operations.

· Participate in projects related to the Implementation Department on an as needed basis, as assigned by the

Director of Regulatory Compliance Services

· Work with other departments to address account issues, program implementations, changes, and

developments.

· Contribute to updates of all process documentation for the Implementation Department on an as needed basis.

· Perform other related duties as assigned by the Director of Regulatory Compliance Services.

Preferred Qualifications:

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

· Excellent computer proficiency (MS Office – Word, Excel, and Outlook).

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing World Class customer service.

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. 

· High school diploma or GED.

Remote Workspace Requirements: Each employee's remote workspace to meet the following minimum standards.
· Ensure the workspace is a dedicated work area.
· Ensure the workspace is safe and free from hazards.
· Ensure the workspace has adequate ventilation, lighting, and smoke detectors.
· Ensure the workspace is suitable for the effective performance of their job duties.
· Ensure the workspace is free from excessive noise and distraction.
· Have a reliable, high-speed internet connection.

Candidates MUST:

* Be a Texas or Louisiana resident 

* Submit 3 Professional References upon completion of phone interview

* Complete Criteria Corp Assessments immediately following phone interview

* Submit a "Clear" drug screen and background check

* Submit a valid Driver's License and Social Security Card.

Applications must contain a current and detailed resume.

JOB CODE: 1000525